Shipping policy
I Am Proud of My Shipping Practices!
Priority shipping is $9.99 or FREE after $49.99 of goods are placed in your cart. Overnight shipping is $29.99 or FREE after $94.99 of goods are placed in your cart.
Your shipping day depends on your shipping method. I send overnight and express packages out on Mondays. Priority packages are sent out on Saturdays and Mondays. Your order must be in the night before my shipping day by midnight, although same day shipping is not unheard of.
You will receive tracking information by 6 pm Eastern the day they go out. Weekend days are moving days within the United State Postal Service System. This makes Monday the delivery day for most if shipped on Saturday. Monday is a low volume delivery day for usps, since weekend commerce hasn't been delivered to your local postal distribution center, clogging them up for the weekly hump, and possibly holding your fish up another day or two. This means, packages shipped on Saturday have the shortest transit time to your home on the postal truck because the delivery load is smallest on Mondays. While out on a truck for delivery is really the only time packages are subjected to the elements during normal shipping situations. This means Saturdays is one of the best days to have live fish shipped. Shipping is done in a styrofoam cooler with 1.5 inch thick insulation.
If your package was damaged, take photos of the damaged bags, box and the label. Then take the box to your local post office. Tell them this is how it was delivered and you need it marked damaged. Take a picture of this tag. Email the photos with your order number to tankdreams.shop@gmail.com. YOU MUST SAVE THE DAMAGED BOX, INSULATION, AND BAGS. Id suggest drying them out outside if it is wet. You may open the bags a little bit more so they fully dry out and to avoid smells. After insurance clears, I will issue a gift card for the order amount including shipping.
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Some information about breather bags. When water and air contact each other, they exchange oxygen and carbon dioxide to balance out. When a fish breathes in a normal bag, it uses the oxygen in the water, and oxygen from the air dissolves into the water to replace it. With normal plastic fish bags, the fish will run out of oxygen if the package is held up. While the oxygen level is dropping, carbon dioxide will begin to build up. Because carbon dioxide is slightly acidic, this will actually drop the ph of the water in the bag. Because your tank is sure to be a bit different, this makes the transition harder for fish and why I prefer breather bags over poly bags. Have no fear with these bags. Breather bags are meant to be filled entirely with water and no air. The plastic they are made from has the magical ability to draw oxygen from the air outside of the bag, and diffuse it directly into the water inside. Pretty awesome. As long as you know how much water each fish needs, the fish can stay in the bags indefinitely without suffocating. Breather bags also exchange out the CO2 breathed out by each fish. This limits how low the ph can get, making the transition to your tank easier for them. My fish are mostly bagged individually (one fish per bag). Exceptions include small schooling fish and invertebrates. With these shipping protocols, the fish do well even when delayed for a week or more.